FAQ

Frequently Asked Questions

Where does ALMERYN ship?

We currently ship to addresses within the United States.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

How long does delivery take?

For most orders, estimated delivery is generally 5–15 business days after processing. Delivery times may vary depending on the product, destination, fulfillment location, and carrier.

Can items from the same order arrive separately?

Yes. Some products may be fulfilled from different warehouses or suppliers, so items from the same order may arrive in separate packages and on different dates.

Will I receive tracking information?

When tracking information is available, we will provide a tracking number or tracking link after shipment.

What is your return policy?

Eligible return requests may be submitted within 30 days of delivery. Please review our Refund Policy for complete eligibility requirements and instructions.

Who pays for return shipping?

Unless an item is damaged, defective, or incorrect, customers are responsible for return shipping costs.

What should I do if my item arrives damaged, defective, or incorrect?

Contact us at opsequation@gmail.com with your order number, a description of the issue, and clear photos or videos showing the problem.

Can I change or cancel an order?

Contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once it has entered processing or has shipped.

How can I contact ALMERYN?

Email us at opsequation@gmail.com. Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM.