Refund policy

Refund Policy

At ALMERYN, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the terms below.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused and in the same condition in which you received it
  • Be returned in its original packaging, when applicable
  • Include proof of purchase or your order number

To start a return, please contact us at opsequation@gmail.com before sending any item back.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible at opsequation@gmail.com with:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, refund, or other resolution at no additional cost to you.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, damaged, or altered after delivery
  • Items returned without their original packaging when the packaging is necessary for resale
  • Personalized or custom-made products
  • Gift cards
  • Final sale or clearance items, when clearly marked as non-returnable at the time of purchase
  • Products that cannot be returned for health, hygiene, or safety reasons once opened, where applicable

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Return Shipping

Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable.

We recommend using a trackable shipping method when returning an item. ALMERYN is not responsible for return packages lost in transit.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at opsequation@gmail.com.

Exchanges

The fastest way to receive a different item is to return the original product, if eligible, and place a new order once your return has been approved.

If you received a damaged, defective, or incorrect item, contact us before placing a replacement order.

Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.

Contact Us

If you have any questions regarding returns or refunds, please contact:

ALMERYN
Email: opsequation@gmail.com
Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM

We aim to respond to customer inquiries as promptly as possible during business hours.